Q | Does E-Billing mean that my invoices will arrive via email?

A | As soon as a E-Billing request has been made, you will receive regular emails to which the latest invoice is attached. You can view your electronic invoice within email. The invoice will be presented in portable document format (PDF) which is a clear replication of the traditional paper bill.In addition, you can save this file to your computer for future reference.

Q | What can I do with this invoice in PDF?

A | PDF files can be saved to your PC, printed, faxed, or attached with an email.

Q | What do I need to receive invoices electronically?

A | To receive bills electronically, all that you require is Adobe Acrobat Reader be installed on your computer.

Q | How do I get Adobe Acrobat Reader software?

A | This can be downloaded for free from Adobe.

Q | Will E-Billing cost me anything?

A | No. All registered customers can receive an electronic invoice in PDF attached to an email free of charge.

Q | Can I get invoices via email and U.S. mail at the same time?

A | Email ARStating@saia.com if you require invoices emailed and mailed.

Q | Is there any type of freight Saia does not transport?

A | Although we ship an array of freight, there are certain articles that Saia cannot ship, including (but not limited to) antiques, works of art, explosives, temperature controlled material, currency, and hazardous waste. For complete details, view our Rules and Special Charges information page, or contact your account executive.

Q | How do I calculate the density of my freight?

A | Simply use our Freight Density Calculator or to obtain the cubic dimensions of a shipment: measure length, width and height. Next multiply length, width and height to calculate the cubic dimension in inches. To convert cubic inches to cubic feet, divide cubic inches by 1728 (the number of cubic inches in a cubic foot). To determine density, divide the weight of the shipment by the number of cubic feet.

Q | How do I determine what class my freight is?

A | Freight classification is the description of goods used as a standard to uniformly identify and rate items of transport by a carrier. Saia uses the National Motor Freight Classification (NMFC), which takes into consideration the different qualities of an article of freight, along with the other cost factors to determine the classification.

Q | Who do I call for special handling needs?

A | You may call Saia’s Custom Solutions team

Q | I have billing questions, who do I contact?

A | You may contact our Rates Department

Q | How should I package my freight?

A | All freight should be packaged according to the NMFC classification requirements for each described item being shipped. In any case, all freight must be packaged in a manner suitable to withstand the rigors of LTL general commodities transportation. If the product is of a nature requiring specific handling, such instructions or other markings should be on the outer packaging itself (e.g. this end up, fragile-top load only, do not double stack, directional arrows, etc.). Large shipments with multiple packages should be palletized and stretch wrapped, bundled, tied, or banded together. None of the product itself should ever be exposed and should always be contained within a carton, crate, or other protective device or container.

Q | How should I label my freight?

A | Each package of every shipment must have a label to signify the shipper and consignee, the COMPLETE physical address of each (to include ZIP CODE), and such label must be clearly legible. These labels should be placed in a conspicuous place on each item shipped. Additional information such as shipper and consignee phone number, bill of lading number, purchase order number, carrier pro number, and date shipped are items that when printed as part of the shipping label, assist the carrier in matching the freight to the proper shipment and/or owner of the goods.

You can generate labels here.

Q | What kind of expedited services does Saia offer?

A | We offer Custom Solutions (expedited, non-business hours, white glove service) or Saia Guaranteed (delivery by 12 PM or 5 PM).

Q | What is a freight bill/pro # and how should it be entered?

A | Freight bill /pro # is a number assigned to each shipment by the carrier and used for tracking the shipment to its destination. Freight bill numbers vary in how they are formatted. At Saia, we check status by the 11-digit number (no dashes). The last digit is a check digit and is not needed for tracking purposes.

Q | What options can I use to trace my shipments?

A |

• Pro – Number assigned to each shipment by carrier for tracking purposes

• Bill of Lading – Legal contract between the shipper and the carrier for the transportation of goods

• Shipper – Number that shipper assigns to shipment

• Partner – Partner’s pro #

• P.O. – Vendors Purchase Order number

Q | Why can’t the tracking system find my freight bill number?

A | Valid pro numbers are always found in our system. Please check your pro number for any errors

Q | Can I link to Saia’s tracking functions from my own website?

A | Yes, for all pertinent information access our Web Integration Services. All programming details are included.